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Cloud Based Help Desk Software for your Business

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Description: If you’re searching for ‘cloud based help desk software’ or ‘help desk software cloud’ and you wish to find out more then this your lucky day.

Cloud Based Help Desk Software Unplugged

Are you looking for Cloud Based Help Desk software? Chances are, many people at your company use a million different systems – email, IM, spreadsheets and more – to track customer support requests. 

But without an easy way to centralize all your customer support requests, it’s hard to get everyone on the same page when dealing with customers. That’s where a cloud based help desk really comes in handy.

 What is cloud based help desk software?

Cloud based help desk software is a web-based application that allows you to manage your customer support and IT operations from anywhere, anytime. It is designed to help businesses streamline their communication processes and keep track of all the interactions made with customers.

It is a web-based software that allows you to manage all the customer service related tasks from a single location.

Cloud-based help desk software is hosted on the cloud and can be accessed from any device that has an internet connection and web browser. You just need to log in to your account and you will be able to access all the information regarding your customers.

The best part about these software is that there are no upfront costs involved at all. You can start using the software immediately after signing up for it without paying anything until you decide to upgrade your plan or add more users later on if needed.

Benefits of cloud based help desk software 

Cloud based help desk software has many advantages over traditional on-premise systems. Let’s look at the benefits of a cloud based help desk software in detail:

It’s easy to install and manage 

Cloud based help desk software can be installed quickly without any need for technical skills. Moreover, it can be managed by non-technical users as well. In addition, cloud based help desk software doesn’t require any hardware maintenance or upgrades. All you need is an internet connection and you will be set to go!

It offers scalability

You can start small with a basic plan and then upgrade your plan as your business grows. This way, you won’t have to worry about paying for features that are unnecessary right now but might be needed in future when your company grows larger.

It’s available 24/7 

Cloud based help desk software is available 24 hours a day, 7 days a week so no matter what time of the day it is, your customers will always have access to their tickets whenever they need them!

It’s affordable

Cloud based help desk software is available at a fraction of the cost of traditional on-premises solutions. There are no upfront costs or fees — instead, you pay as you go based on usage.

It provides flexibility

With cloud based help desk software, you don’t have to worry about server downtime or maintenance because your data is hosted in the cloud rather than on your own servers. This means that if there’s an issue with your system, it won’t affect other parts of your business; it would just mean that customers wouldn’t be able to log into their accounts until it was resolved!

Cloud Based Help Desk Software Features

If you’re looking for help desk software, it’s important to understand what features you need and what doesn’t really matter. Here’s a list of features for all potential helpdesk users!

Email Integration

Cloud based help desk software integrates with email services such as Gmail, Outlook and Yahoo Mail so you can send emails from within the application. This allows you to easily keep track of all your emails in one place.

Customer Tracking

It’s important to know which customers have already contacted you about an issue so that you can address them promptly – cloud based help desk software lets you set up a customer tracking system that will automatically update when someone sends an email or submits a ticket via live chat or phone call.

Live Chat

Live chat is becoming increasingly popular with consumers because it allows them to get answers quickly from real people instead of waiting around for an email response. Live chat also allows the agent to address multiple customers at once which means more efficient communication between companies and customers!

A single view of everything

Instead of having separate tools for managing tickets, managing projects, and managing knowledge bases, the tool must have all three integrated into one streamlined interface that lets you see everything at once. This makes it much easier to respond quickly when a customer needs help!

Real-time collaboration

The tool should let users collaborate directly on issues with other members of their team from their own browser window or mobile device (including tablet). They should be able to even share files with each other without having to email attachments back and forth!

10 Best Cloud Based Help Desk Softwares for your business

To make things easier for you, we’ve put together a list of 10 best cloud based help desk software solutions available in the market today. We hope that our list will help you make an informed decision when choosing your next employee support system.



3.Help Scout


5.Salesforce Service Cloud


7.Jira Service Desk

In the end, choosing the best help desk software for your own company is about what fits your specific needs. The only way to really decide on the cloud based help desk software, that best suits your business is to evaluate each term of service and make a decision based on the best balance between price, performance and features.


Well you have to agree that a good help desk help software is always welcomed by customers. And in today’s world, cloud based applications fit all types of businesses. Hope you found this article useful and enjoyed reading it too. 

Feel free to share your feedback on various help desk software and whether or not you have used one of them or are planning to use one in the future.

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About author
Andrew Sabastian is a tech whiz who is obsessed with everything technology. Basically, he's a software and tech mastermind who likes to feed readers gritty tech news to keep their techie intellects nourished.