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Tech Support – Help Desk (Entry Level)

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Company: CDK Global

This is currently a hybrid remote position, that means you get the best of both worlds. We work in our Salt Lake City office two to three days a week, collaborating and interacting as a team. The other days of the week you can work from the comfort of your home in your sweatpants and a warm blanket! This position is only available for applicants who live in Utah and can regularly commute to our Salt Lake City Office.

Job Requirement:

  • Receive training and learn to master core principles of the Lightspeed Software
  • Ability to collaborate with team members to resolve issues
  • Field inbound client interactions: over the phone, e-mail, live chats, and tickets
  • Create detailed case logs by recording information in our ticketing system
  • Establish trust with our customers by meeting our goals for resolution time, following up on issues, and escalating complex issues to Tier 2 Associates

About The Company:

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

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Andrew Sabastian is a tech whiz who is obsessed with everything technology. Basically, he's a software and tech mastermind who likes to feed readers gritty tech news to keep their techie intellects nourished.