Social media is abuzz with examples of Google’s new AI Overview product saying weird stuff, from telling users to put glue on their pizza to suggesting they eat rocks. The messy rollout means Google is racing to manually disable AI Overviews for specific searches as various memes get posted, which is why users are seeing so many of them disappear shortly after being posted to social networks.
It’s an odd situation, since Google has been testing AI Overviews for a year now — the feature launched in beta in May 2023 as the Search Generative Experience — and CEO Sundar Pichai has said the company served over a billion queries in that time.
But Pichai has also said that Google’s brought the cost of delivering AI answers down by 80 percent over that same time, “driven by hardware, engineering and technical breakthroughs.” It appears that kind of optimization might have happened too early, before the tech was ready.
“A company once known for being at the cutting edge and shipping high-quality stuff is now known for low-quality output that’s getting meme’d,” one AI founder, who wished to remain anonymous, told The Verge.
Google continues to say that its AI Overview product largely outputs “high quality information” to users. “Many of the examples we’ve seen have been uncommon queries, and we’ve also seen examples that were doctored or that we couldn’t reproduce,” Google spokesperson Meghann Farnsworth said in an email to The Verge. Farnsworth also confirmed that the company is “taking swift action” to remove AI Overviews on certain queries “where appropriate under our content policies, and using these examples to develop broader improvements to our systems, some of which have already started to roll out.”
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