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Technical Support Specialist

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Company: Hilton Grand Vacations

Job Description: The Technical Support Specialist is responsible for daily operational end-user support of all computer software and hardware, associated peripherals, installation, troubleshooting, and technology maintenance.

This role provides daily operational end-user support of all computer software and hardware, associated peripherals, installation, troubleshooting, and technology maintenance.


We offer an excellent benefits package to our full-time Team Members that include:

Pay rate: $33.25 per hour

Medical, Dental, and Vision insurance from Day One

Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program

Team Member Travel Program – enjoy discounted rates at incredible properties around the globe

Generous Paid Time Off Program

Paid Sick Days

Team Member Recognition and numerous learning and advancement opportunities

and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.


Install and test computer hardware and software including laptops, desktops, printers, monitors, application software, etc.

Respond to questions and problem calls relating to technical support, Identifies problems and conducts corrective measures.

Assist departments with mobile technology support including iPhones and iPads.

Determines new project integration and implementation of PCs. Analyzes equipment needs for installation.

Manage root cause analysis.

Recommend modifications and improvements to PCs and associated technology.

Ensure technology follows defined engineering standards and performs to established service levels.

Serve as escalation for technology counterparts within the organization.

Serve as technology liaison between end-users, business departments, and vendors.

Provide input for overall technology system planning, implementation, and support.

Assist management under their guidance for problem resolution.

Assist with system and network security as defined by HGV standards.

Maintain inventory of workstations and associated equipment; assist in research and purchase of hardware and software.

Assist with IT projects as assigned by IT management (including network, server, and other technology projects as required).


What are we looking for….

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

1+ years of technical support experience or related field

Strong customer service experience with excellent written and verbal communication skills

Ability to translate technical knowledge for non-technical audiences

Must have excellent problem-solving skills with the ability to interpret an extensive variety of technical instructions.

Strong analytical skills

High School Diploma or GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Bachelor’s Degree

Microsoft Certified System Engineer

A+ Certification is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Andrew Sabastian is a tech whiz who is obsessed with everything technology. Basically, he's a software and tech mastermind who likes to feed readers gritty tech news to keep their techie intellects nourished.