Company: D2L
Job Description:
The Head of Business Development and Client Success for SkillsWave is responsible for two main areas: (1) growing new corporate clients through leading a team of sales executives, and (2) leading implementation adoption for new and current clients. Leading the sales team, this individual will establish and implement plans to exceed pipeline generation goals, closing enterprise deals in the learning upskilling space. The Implementation and Adoption team is then responsible for supporting client implementations of our education-as-a-benefit platform, working collaboratively across the department with Sales, Marketing, Educational Partners, and Product to ensure positive engagement with the clients.
This leader will manage a team of Account Executives and Business Development Representatives through identifying and establishing key relationships with high level decision makers, initiating the discovery process and maintaining a pipeline of qualified, prospective customers that ultimately leads to new business growth. This is a unique opportunity to grow clients and lead a team to high performance by refining processes, and driving the team to a sophisticated, consultative approach leading to effective outcomes.
This leader is also knowledgeable about the field of education-as-a-benefit and corporate training, and maintains a high level of currency in the field. The Head of Business Development and Client Success creates clear and simple processes for managing relationships and will oversee and coach the team developing and executing customer experience programs, process improvements, reporting and strategy implementation.
