Company – Velir
About the job
The Client Services team is essential to the health and growth of our business. They have a keen understanding of the verticals and technologies that Velir specializes in, are excellent relationship and project managers, and possess outstanding communication skills. Whether writing a scope, facilitating a client workshop or ensuring the flawless execution of a cutting- edge digital experience, folks in Client Services are curious, adaptable and adept at spotting opportunities to make it all better.
Account Directors are responsible for overall client satisfaction. They establish, maintain and grow client relationships, understand the industry verticals that our clients operate in (as well as their political realities) inside and out, and are dynamic, effective team leaders who naturally engender trust and motivate others.
- Possess a deep knowledge about our clients’ business, hierarchy and customers
- Cultivate and nurture client relationships at every level
- Acting as the voice of the client/brand ambassador for the cross-functional team, actively participate in strategy development for all projects
- Lead client meetings and workshops and present agency work confidently and persuasively
- Review all client-facing deliverables and ensure they are of the highest quality and meet/exceed expectations prior to client reviews
- Ensure favorable scope and terms of contracts for all portfolio accounts, actively negotiating when necessary
- Partner with Producers to ensure on-time and on-budget delivery of active work and on the estimation and proposal process for new contracts
- Informed by a thorough understanding of clients’ needs and business objectives as well as Velir’s service offerings, identify and sell through new opportunities within assigned portfolio
- Contribute to New Business as needed- RFP/RFI responses, stand ups and case studies
- Create and maintain account plans within assigned portfolio, emphasizing high-growth prospects, specific target accounts, and categories for development
- Partner with Producers, Finance and Senior leadership to maintain financial health of assigned portfolio on an ongoing basis as well as roadmap and forecast revenue
- Serve as an escalation point for project and client teams
- Act as a mentor for and possibly manager of junior staff
- 6+ years in the Digital Agency industry or related experience, developing interactive projects and managing client work
- Understanding of strategy, design, and web development
- Ability to define solutions that will generate measurable results for the client
- Developing negotiation skills with a strong aptitude for growth
- Excellent leadership and communication skills
- Solid understanding of project management, work flow and infrastructure
- Strong knowledge of web development technologies.
- Knowledge of quality assurance process is required.
- Financial acumen and advanced insight into business processes
Experience and Education
- Bachelor’s degree or equivalent required.
- Demonstrated experience running medium to large engagements
- Experience with various projects types including full life-cycle web CMS development, Web Design and Agile
- Proven experience navigating difficult political environments
Physical Requirements
- Frequent sitting at a desk performing work on a computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Range $100,000 – $110,000 annually.
Please note that compensation packages are finalized after the interview process is concluded. We use a competency-based approach to base pay, which means it is based on the competencies and skills demonstrated for this role.
Core Company Values
Velir is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world’s largest non-profits to Fortune 500 brands. As of 2023, Velir acquired Brooklyn Data Company, a premier data and analytics consultancy focused on leadership, process improvement, implementation, and advanced analytics. Collectively, we pride ourselves on our people-first culture and a low-ego workplace that embraces experimentation, collaboration, and continuous improvement. We offer flexible work locations, competitive pay and excellent benefits.
- Take the Long View – Ensure the company is built to last
- Be Courageous – Make the right decisions even when they aren’t the easiest decisions
- Be Genuine – Bring honesty and authenticity to all that you do
- Work with Focus + Passion – Display purpose and pride in your work and never stop learning
As an equal opportunity employer, we are firmly committing to diversity, equity, and inclusion in our hiring efforts. We recognize that we need team members from all backgrounds and experiences to successfully shape a positive employee experience as well as deliver our product and service solutions. To that end, we actively seek candidates who can bring diverse experiences and backgrounds to our team. We know that complex factors and systemic bias can get in the way of us meeting strong candidates, so please don’t hesitate to apply even if you’re not 100% sure.
At this time, Velir does not sponsor candidates and unfortunately cannot accept those on OPT or
CPT.
