IT managers believe generative AI can improve IT service performance, but they remain concerned about AI data quality and security, according to new research from EMA.
The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. According to recent research from Enterprise Management Associates (EMA), genAI offers promising efficiency and productivity improvements, although concerns about security and data quality remain.
EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology. For the report, EMA surveyed 151 respondents who demonstrated that their organizations were either testing or using genAI tools, having had firsthand experience with the technology. The survey results indicate that 94% of the IT organizations surveyed are currently utilizing generative AI in some capacity.
“We asked survey participants to tell us what they think is the chief benefit of applying this AI to IT management, and the big ones are optimized IT service performance and improved IT business alignment. Those are really attractive things to people who control budget,” said Shamus McGillicuddy, vice president of research covering network management at EMA, during a recent webinar.
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