The head of Slack, Denise Dresser, tells TechCrunch she is shifting the business chat platform into a “work operating system,” specifically by making Slack a hub for AI applications from Salesforce, Adobe, and Anthropic. The company’s CEO sees Slack as more than a place to chat with your coworkers, but do users want that? And if they do, will they pay a premium for it?
Slack announced several new features on Monday for a pricier tier of the messaging platform: Slack AI. The updates include AI-generated Huddle summaries, similar to the channel summaries already available to those subscribers. Users can also now chat with Salesforce’s AI agents in Slack, alongside tools from third parties that will enable AI web search and AI image generation.
Salesforce purchased Slack in 2021, shortly after the messaging platform became a staple of remote work for millions of people. Three years later, Salesforce is pivoting hard to AI agents — apparently so hard that their popular messaging service is doing it too. Slack CEO Denise Dresser says the platform will play a key role in the transformation, since it’s a natural place to interact with AI agents, because people are already chatting there throughout the workday.
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